FAQS

Who Are We? 

DrippedByJahhCUSTOMS Is A Individual Business Based Out Of Queens, NY. We Specialize In Handcrafted Custom Jewelry At Unbeatable Prices.

When Will My Pendant Be Started And Finished?

PLEASE ALLOW 2-3 WEEKS FOR THE PRODUCTION OF YOUR ITEM. ALL PRODUCTS ARE HANDCRAFTED AND NEED FULL TIME AND ATTENTION. PLEASE GIVE US TIME AS WE WORK ON YOUR MASTERPIECE.

How Do I Make A Payment?

We Accept All Major Credit Cards And Paypal As A Form Of Payment. All Payments Made Throught Our Site Are Fully Secured And Backed By Paypal And Stripes Fraud Protection Policy. In Some Cases Customers Can Contact Us Directly Through Our Instagram To Pay By CashApp.

When Do You Ship?

All Items Purchased From DrippedByJahhCUSTOMS Are Shipped In The US via USPS Priority Mail.

We Carefully Package Every item And Ship It Within 2-4 Business Days.

All Orders Over $300 Are Eligible For Free 2-Day Shipping Via FedEx For Security Purposes.

Please Contact Us For Overnight Shipping. 

Do You Offer Returns?

WE DO NOT OFFER RETURNS ON CUSTOM ITEMS! BUT IN MOST CASES WE WILL WORK WITH YOU IF THERE IS A PROBLEM. DO NOT BE SHY TO CONTACT US. WE ARE HERE TO HELP. 

Do You Offer Warranty?

Our Merchandise Has A Limited LIfetime Warranty, And Is Guaranteed Against Defects In Manufacturing And Workmanship.

This Warranty Does Not, However, Apply To Items Subjected To Excessive Wear, Abuse, Or Physical Damage Whether Accidental Or Otherwise.

Upon Acceptance Of Delivery, Insurance And Protection Of Merchandise Becomes The Sole Responsibility Of The Customer.

DrippedByJahhCUSTOMS Shall Not Be Held Liable For Any Loss, Theft, Or Resulting Damages That May Subsequently Occur.